help@commscorp.com

CommsCorp provide a wide variety of services to our clients.  As part of our ongoing commitment to Quality and Service, we have established a “Voice Help Desk Service” which has come about due to demand from our existing clients. This service can be provided, either on-site or off-site and is tailored to suit your organisation’s specific needs.

Our Help Desk staff are trained and experienced specialists in Telecommunications and operate a computerised logging system to ensure that all works are recorded, prioritised and actioned accordingly. The Help Desk operators undertake the rectification of a problem/issue as it arrives or delegates the job to the appropriate personnel to ensure that all works are conducted within a timely manner. All works carried out are followed up to ensure total customer satisfaction prior to sign off.

This facility relieves management and staff of having to attend to these time consuming issues and leaves them free to deal with core related business issues.

Email: help@commscorp.com

Some of the services offered by our Help Desk are:

• PABX/Key system programming
• Moves and changes both in the PABX software and in the field;
• Co-ordination of all communications works carried out by other vendors/suppliers;
• Troubleshooting, such as

• Internal client problems;
• supplier related issues;
• Carrier service issues;
• Equipment Repairs;
• Managing pager services and equipment;
• Ordering and managing of Telco services such as Telstra lines, 1800 numbers etc;
• Maintaining and managing Telco accounts to ensure the correctness of charging and validation of services, including white pages services;
• Operating and maintaining call accounting and directory systems including the preparation of monthly and ad hoc reports;
• PABX and other equipment Fault rectification;
• Operating and maintaining voice mail systems, including appropriate reporting, as required;
• Adds, moves and changes in relation to Mobiles;
• Maintaining client equipment databases and floor plans;
• Cabling requests for voice, data and security;
• Communications Equipment, such as:
  • Handsets/Headsets;
  • Voice Mail Systems;
  • Call Accounting systems;
  • Video Conferencing units;
  • Cordless telephony and accessories;
  • Mobile Telephones;

• User Assistance on
  • System Features;
  • Handsets (landline and mobiles);
  • Call Accounting systems;
  • Voice Mail systems;

CommsCorp welcomes our clients' input into the services that we provide and would be happy to discuss any specific requirements that your organisation may have.